Privacy Policy and Cookies

At Queer Parrot we value your privacy. This policy explains how we look after your information when you shop with us or sign up for our updates and newsletters.

1. The Basics (Who We Are)

Queer Parrot is a trading name of our parent company Creating Community Group Limited. For the purposes of data protection law, Creating Community Group Limited is the Data Controller responsible for your information. If you ever have a question regarding your privacy on this site, you can reach our team at: privacy@queerparrot.co.uk.

2. What We Collect & Why

We only keep the bits of information we actually need to run a great shop:

• To get your order to you: We collect your name, email, and shipping address.
• To keep you in the loop: If you choose to sign up for our newsletter, we use your name and email.
• To keep things running smoothly: Our website automatically recognizes basic technical details (like your browser type) so the shop looks right on your screen and stays secure.

3. Who Else Sees Your Data?

We don’t sell your data—ever. We only share the necessary details with a few trusted partners who help us fulfill your orders:

• Secure Web Hosting: Our shop lives on secure servers provided by our hosting partner.
• Order Fulfillment: We share your order details with our printing partners and couriers so they can make and ship your items.
• Our Newsletter Tool: If you’ve opted in, we use a dedicated email marketing provider to manage our updates.
• Payments: We use encrypted payment providers so we never see or store your full credit card details.

4. Cookies: Making the Shop Work

To make our shop easy to use, we use small, temporary files called “cookies.”

• Functional Cookies: These are fundamental. They act as a “digital bookmark” so the website remembers your shopping basket as you move between pages.
• Analytical & Tracking Cookies: With your permission, we use cookies to see which products are popular and to understand if our newsletters are helpful to you. These typically expire after 30 days.

You can change your mind and adjust your cookie settings at any time using the banner on our homepage.

5. Social Media & Links

If you click a link to an external site or interact with us on Instagram or Facebook, their own privacy rules will apply. We can’t be responsible for what happens once you leave our shop, so we always recommend a quick look at their policies too.

6. Security & Peace of Mind

We use industry-standard security on our website to keep your data safe. In the unlikely event of a serious data breach, we promise to notify you and the authorities within 72 hours.

7. You’re in Control (Your Rights)

You have several rights under UK law, and we make it easy to use them. You can ask us to:

• See your data: Get a copy of the info we hold on you.
• Fix mistakes: Update anything that isn’t quite right.
• Delete your info: Ask us to remove your details from our marketing lists.
• Unsubscribe: Click the link at the bottom of any newsletter to stop receiving them instantly.

Have a concern? If you’re ever unhappy with how we’ve handled your data, please email us. We will acknowledge any complaint within 30 days and do our best to resolve it. You also have the right to contact the Information Commissioner’s Office (ICO).