We aim to ensure your order reaches you in a timely and efficient manner. Please find the details of our delivery services and return procedures below.

Delivery and Shipping

We currently offer delivery services exclusively to addresses within England, Scotland, and Wales. We do not offer international shipping or delivery to Northern Ireland at this time.

While most of our products and printed and shipped from within the UK, some are shipped from Europe. Returns are always to our England address no matter the item is printed and shipped from.

Shipping Rates

We offer free UK shipping on all orders.

Delivery Times

We strive to process and dispatch all orders promptly. As our products are printed to order, please allow for the delivery times specified on the individual product pages.

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Returns and Refunds

We hope that you are delighted with your purchase. However, should you need to return an item, please follow the guidelines below.

• Returns and exchanges are accepted within 30 days from purchase and require proof of purchase.
• Change-of-mind returns are at the customer’s cost. Faulty or incorrect items are returned at our cost.
• Products must be in original packaging and resellable condition.
• Only products purchased from this website qualify.

Defective or Faulty Items

If you receive an item that is defective or damaged, please notify us as soon as possible and we will endeavour to rectify the issue speedily.

• Process: Email us at support@queerparrot.co.uk with your order number and clear photographs of the defect, letting us know if you would prefer a refund of replacement.
• Resolution: Upon verification of the fault, we may ask you to return the item in which case we will send you the return address and we will arrange for a replacement or a full refund as per your request.
• Return Costs: In the event of a defective product, we will refund reasonable return postage costs incurred by you.

Non-Defective Items

If you wish to return an item for reasons other than a defect, the following policy applies:

• Requesting a Return: Please contact us at support@queerparrot.co.uk to initiate your request.
• Return Address: Upon receiving your refund request, we will send a UK postal address for you to return the product.
• Shipping Responsibility: You will be responsible for paying the shipping costs for returning the item.
• Risk of Loss: We do not guarantee that we will receive your returned item. We recommend returning the item by registered post to ensure proof of delivery.

All returned items must be in their original, unused condition and in the original packaging to be eligible for a refund.

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Contact Us

If you have any questions regarding your delivery or wish to discuss a return, please contact us.

Email: care@queerparrot.co.uk